Visitation FAQs

Skaalen currently offers window visits, virtual visits, and in-person visits. While window visits and virtual visits are highly encouraged, as they are the safest option, we understand the importance of physically seeing and talking in person. Therefore, we now have in-person visits to accommodate this need. In-person visits are subject to be outside or inside depending on the facilities’ discretion. These visits have specific guidelines and practices that must be adhered to in order to make them possible.

 **Please note that in-person visitation is dependent on Dane County’s positivity rate and Skaalen’s COVID-19 status. If either of these does not meet the necessary requirements, indoor visits will have to be canceled. 

Yes, based on the type of visitation depends on the hours available. For now, all types of visits must be scheduled and should be done so at least 24 hours in advance. Appointment times are available on a first-come, first-served basis. However, at this time we ask that you schedule only one in-person visit per week. 

• Window visits and virtual visits can be scheduled Monday through Friday 9:00 AM. to 4:00 PM and Saturday 10:00 AM to 2:00 PM. 
• In-person visits are available Monday through Friday from 9:00 AM – 11:00 AM and 1:30 PM – 4:00 PM. For the time being, there will be a scheduled start and end times. Accommodations for visitation may be available for after-hours and on the weekends. Please call to find out more. 

To schedule a visit, please contact Becky Asleson at [email protected] OR 608-873-5651 extension 7376. 

**If you are not feeling well, we ask that you do not visit in person! Kindly inform us and we will be happy to help you reschedule your appointment or set up a time for a virtual visit. 

Long-term care providers retain the right to deny visits based on a resident or visitor not complying with guidance, if the resident/visitor does not pass the health screening, or if the resident/visitor is at risk of abuse or harm.

You will sign in and be screened for symptoms per our screening protocols that are used for all staff and essential health care personnel. You will be asked to use alcohol-rub sanitizer before your visit. We will go over restrictions and instructions for the visit, which include the use of facemasks, eye protection, social distancing, and limited time. You will be asked to sign a form acknowledging the requirements and your agreement to comply with them. 

Yes, a facemask is required to be worn by the visitor for the full duration of the visit, whether inside or outside. If it is not medically possible, then alternative visits (e.g. virtual visits or window visits) will be proposed. 

No, visitors must be 5+ to visit and able to comply with all facility requirements.

We are not allowing pets for indoor visits at this time, but they are acceptable for outdoor visitation.

Only two (2) individuals at a time will be permitted for in-person visits.

Yes, visits can be scheduled regardless of vaccination status.

Yes, homemade goods can be brought in. However, we ask that these goods are in a secure form of storage, do not need any refrigeration, and are only provided to the resident you are visiting.

If you believe that you have been wrongly denied visitation, you may contact the Ombudsman for Long-Term Care at 608-246-7001 or 1-800-815-0015.