Visitation FAQs

Skaalen currently offers window visits, virtual visits, and in person visits. While window visits and virtual visits are the safest option, we understand the importance of physically seeing and talking in person. Therefore, we have in person visits to accommodate this need.

**If you are not feeling well, we kindly ask that you do not visit in person and hold off until a later time. Virtual or window visits can be arranged as an alternative to in person visits.

No, visitation is no longer restricted to specific times. However, visitors are to continue to only utilize Skaalen’s front doors to enter the building. Visitors may come and go from the facility as needed, but must sign and screen in each time they enter. The front doors will be locked after normal business hours and visitors will have to ring the doorbell or call the number listed to be let in.

Long-term care providers retain the right to deny visits based on a resident or visitor not complying with guidance, if the resident/visitor does not pass the health screening, or if the resident/visitor is at risk of abuse or harm. 

You will sign in and be screened for symptoms per our screening protocols that are used for all staff and essential health care personnel. Necessary protective equipment will be provided and a hand sanitizer station is located by the check-in for visitor convenience.

Yes, a facemask and eye protection are required to be worn by the visitor for the full duration of the visit. If it is not medically possible, then alternative visits (e.g., virtual visits or window visits) will be proposed.

Yes, visitors of any age are allowed if they are able to adhere to facility personal protective equipment requirements (e.g., face mask and goggles).

Pets are being permitted for indoor and outdoor visits. If you are bringing a pet in, we ask that they are up to date on their vaccinations, on a leash, or in a carrier, and that you refrain from other individuals petting your animal other than the resident you are visiting to the best of your ability.

There is no longer a restriction on the number of people that can visit a resident at one time. However, large groups will not be allowed as social distancing guidelines must be adhered to.

In person visits are preferred to occur in resident rooms. If a visit is occurring in a common area, visitors and their loved ones are to be 6 feet away from other residents and residing at their own table. Wandering around the facility is discouraged. Visitors are not invited to attend resident activities or worship services at this time.

Yes, visits can be conducted regardless of vaccination status.

Yes, homemade goods can be brought in. However, we ask that these goods are in a secure form of storage, do not need any refrigeration, and are only provided to the resident you are visiting. Visitors will not be permitted to eat or drink during the visit as masks must remain worn at all times.

If you believe that you have been wrongly denied visitation, you may contact the Ombudsman for Long-Term Care at 608-246-7001 or 1-800-815-0015.